Diploma of Youth Work Online

CHCCCS007 Develop and implement service programs

This unit describes the skills and knowledge required to develop, implement and review service programs in accordance with organisational requirements.

It applies to individuals who work under broad direction and take responsibility for their own work. They use discretion and judgement in planning, problem-solving and carrying out tasks. This unit also covers maintaining program quality.

CHCCOM002 Use communication to build relationships

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

CHCCSM013 Facilitate and review case management

This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management.

Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader.

This unit applies to work in a range of health and community services contexts.

CHCDEV005 Analyse impacts of sociological factors on people in community work and services

This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.

The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry.

CHCDIV001 Work with diverse people

This unit describes the skills and knowledge required to work effectively with a range of diverse individuals, families, carers and/or communities.

It applies to workers who interface with diverse people as part of their job role. It includes interacting with people from diverse backgrounds in a range of contexts. It also includes having an awareness of own personal values, attitudes and beliefs and how these may impact working with diverse people.

At the end of this unit, students should be able to:

• Engage diverse individuals, families, carers and/or communities in a way that meets their needs promote their strengths and are culturally safe.
• Communicate with diverse individuals, families, carers and/or communities using methods and language that are appropriate to their needs.
• Promote the inclusion and participation of diverse individuals, families, carers and/or communities.
• Use effective interpersonal skills to support the development of respectful relationships with diverse individuals, families, carers and/or communities.
• Reflect on personal values, attitudes and beliefs and how they may impact working with diverse individuals
  

It applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

This unit describes the skills and knowledge required to promote Aboriginal and/or Torres Strait Islander cultural safety within own job role.

This unit applies to workers across a broad range of community service contexts who work collaboratively with Aboriginal and/or Torres Strait Islander people. They may work with Aboriginal and/or Torres Strait Islander individuals, families or communities in a direct service capacity or in an indirect service capacity.

Workers at this level maintain cultural safety by ensuring their own attitudes, knowledge, behaviours, and values do not judgementally affect service provision.

They work to ensure that the service environment and delivery are culturally safe for Aboriginal and/or Torres Strait Islander clients. This includes promoting the use of interpreters and other strategies to facilitate communication.

Workers may be required to provide leadership and guidance to others in promoting Aboriginal and/or Torres Strait Islander cultural safety.

This unit applies to workers across a range of community work and services contexts who take responsibility for their own outputs within an established framework. They work under broad supervision and guidance from others.

CHCGRP002 Plan and conduct group activities

This unit describes the skills and knowledge required to plan and conduct group activities in accordance with agreed guidelines.

It applies to workers who facilitate groups, including program and project workers, recreation officers, youth workers, and volunteer coordinators.

At the end of this unit, students should be able to:

1. Plan group activities:

• Access relevant information and resources to plan group activities
• Consult relevant personnel to identify the purpose, structure and content of activities
• Develop activity plans that are consistent with organisational guidelines
• Source resources and materials required to implement activities

2. Conduct group activities

• Facilitate activities in accordance with agreed plans and organisational guidelines
• Respond to individual and group needs during activities
• Monitor participation levels and progress towards objectives
• .Prepare required resources and materials

3. Evaluate group activities

• Review activities against agreed plans and objectives
• Consult participants, relevant personnel and others to obtain feedback on activities
• Identify areas for improvement and suggest options for future activity development

4. Record information about group activities

• Prepare accurate and complete records of activities in accordance with organisational procedures.  
  

This unit applies to individuals working under broad supervision who take responsibility for planning and conducting group activities and evaluating outcomes against pre-determined goals and objectives. They work within organisation guidelines, relevant legislation and regulations, agreed network protocols and industry codes.

CHCLEG003 Manage legal and ethical compliance

This unit describes the skills and knowledge required to manage legal and ethical compliance within an organisation or specific service area.

It applies to individuals who are required to develop, implement and maintain organisational or service area policies and procedures to ensure compliance with legislative, regulatory and policy requirements.

At the end of this unit, students should be able to:

1. Develop, implement and maintain organisational or service area compliance policies and procedures

• Consult with relevant personnel to identify compliance risks and responsibilities
• Develop, implement and communicate organisational or service area compliance policies and procedures
• Regularly review compliance policies and procedures to ensure they are relevant and reflect any changes in legislation, regulations or organisational policy.

2. Monitor compliance with organisational or service area compliance policies and procedures

• Monitor organisational or service area compliance activities to identify potential breaches of compliance policies and procedures
• Report any potential breaches of compliance policies and procedures to the relevant personnel

3. Respond to breaches of organisational or service area compliance policies and procedures

• Investigate any potential breaches of compliance policies and procedures in accordance with organisational requirements
• Take appropriate corrective action in response to any actual breaches of compliance policies and procedures
• Review and update organisational or service area compliance policies and procedures in response to any identified gaps or weaknesses

4. Promote a compliance culture within the organisation or service area

• Encourage personnel to adopt and uphold organisational or service area compliance policies and procedures
• Model ethical and compliant behaviour in accordance with organisational values
• Provide training and development opportunities for personnel on their compliance responsibilities
• Communicate openly with personnel about compliance issues and encourage two-way feedback.

5. Keep abreast of changes in legislation, regulations and organisational policy

• Monitor changes in relevant legislation, regulations and organisational policy
• Ensure compliance policies and procedures are updated to reflect any changes in legislation, regulations or organisational policy
• Communicate any changes in compliance requirements to relevant personnel

6. Maintain records of compliance activities

• Maintain accurate and up-to-date records of compliance activities in accordance with organisational requirements
• Ensure confidential records are securely stored and accessed in accordance with organisational policy and procedures.

CHCMHS001 Work with people with mental health issues

This qualification reflects the role of workers who provide services and interventions to young people with mental health issues. Workers at this level have a diploma-level qualification and work independently under broad directions from senior management.

This qualification is designed for people working in youth work and other community contexts who provide direct support to young people with mental health issues.

Upon successful completion of this course, participants will have the skills and knowledge required to:

• Work with young people with mental health issues
• Develop and implement support plans
• Provide crisis intervention
• Liaise with other agencies and professionals
• Promote the recovery model
• Reflect on and improve your own practice.

CHCPRP001 Develop and maintain networks and collaborative partnerships

This unit describes the skills and knowledge required to develop and maintain networks and collaborative partnerships.

It applies to workers who work with young people in a range of contexts.

At the end of this unit, students should be able to:

1. Develop partnerships

• Determine purpose of developing partnerships
• Develop networks and linkages
• Identify potential partners
• Develop partnerships

2. Maintain partnerships

• Maintain networks and linkages
• Evaluate the effectiveness of partnerships

3. Develop collaborative relationships

• Develop collaborative relationships
• Implement collaborative relationships

4. Maintain collaborative relationships

• Maintain collaborative relationships
• Evaluate the effectiveness of collaborative relationships

5. Facilitate community participation

• Facilitate community participation
• Evaluate the effectiveness of community participation

6. Advocate for community development

• Advance the interests of community development
• Evaluate the effectiveness of advocacy activities

7. Foster community self-reliance

• Evaluate community needs
• Encourage community initiatives
• Evaluate the effectiveness of fostering community self-reliance

CHCPRT025 Identify and report children and young people at risk

This unit describes the performance outcomes, skills and knowledge required to identify children and young people who are at risk and report in line with legislative requirements. This work occurs within legislative and policy frameworks and carries a duty of care responsibility.

This unit applies to workers in a range of job roles providing services to children and young people including in community services and health contexts.

CHCYTH013 Engage respectfully with young people

This diploma course is designed for those who want to pursue a career in youth work. It will provide you with the skills and knowledge to effectively engage with young people.

Upon successful completion of this diploma, you will be able to find employment as a youth worker in a variety of settings, including community organisations, government agencies, and schools.

You will learn how to:

• Establish rapport and respectful relationships with young people
• Understand the perspectives of young people
• Communicate effectively with young people
• Build positive relationships
• Provide support and guidance
• Create safe and inclusive environments for young people

CHCYTH014 Work effectively with young people in the youth work context

This diploma course is designed for those who want to pursue a career in youth work. It will provide you with the skills and knowledge to work effectively with young people in the youth sector.

You will learn how to:

- Plan and implement youth work programs

- Develop and maintain relationships with young people

- Promote the rights and interests of young people

- Work effectively in a team

- Facilitate group activities

- Promote and model ethical behaviour

You will also learn how to support young people in their personal and social development as well as their physical, intellectual and emotional wellbeing.

CHCYTH021 Support youth programs

This Unit describes the skills and knowledge required to support youth workers in planning, developing, implementing and evaluating youth work programs. It applies to individuals who work in a range of youth work contexts who may have program development and/or coordination responsibilities.

At the end of this unit, students should be able to:

1. Plan youth work programs with guidance

• Access information about the needs of young people in the local community
• Use knowledge of young people’s needs to develop youth work programs that are responsive to the local community

2. Develop youth work programs

• Develop youth work programs in consultation with relevant people
• Ensure that youth work programs are responsive to the needs of young people and contribute to community wellbeing

3. Implement youth work programs

• Facilitate the implementation of youth work programs in consultation with relevant people
• Ensure that youth work programs are implemented according to plan4. Evaluate youth work programs
• Evaluate youth work programs in consultation with relevant people
• Use evaluation findings to improve future program planning

CHCYTH024 Manage service response to young people in crisis

This unit describes the skills and knowledge required to manage support services for young people in crisis. It involves providing leadership and coordination within an organisation and working with other agencies and services to ensure an integrated youth work response.

At the end of this unit, students should be able to:

1. Develop and implement service response to crisis

• Work with other agencies and services to develop an integrated youth work response to crisis
• Provide leadership and coordination within the organisation to ensure an effective service response to crisis
• Ensure young people and their families receive appropriate support and information during crisis

2. Monitor service response to crisis

• Evaluate the effectiveness of the service response to crisis
• Make improvements to the service response to crisis

3. Evaluate service response to crisis

• Conduct a review of the service response to crisis
• Share findings of the review with relevant stakeholders
• Develop strategies to improve the service response to crisis

4. Maintain records

• Maintain accurate and up-to-date records of the service response to crisis
• Ensure records are stored in accordance with organisational requirements
• Dispose of records in accordance with organisational procedures

HLTWHS003 Maintain work health and safety

This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

This unit applies to workers who have a key role in maintaining WHS in an organisation, including duty of care for other workers.

Elective Descriptions

CHCYTH022 Provide services for the needs and circumstances of young people

This unit describes the performance outcomes, skills and knowledge required to provide guidance and role models to young people and their families, or nominated carer to maintain positive and supportive relationships, while identifying problems and establishing goals for change based on maintaining support from family, nominated carer and the general community.

This unit applies to community services work in a range of contexts.

CHCCCS004 Assess co-existing needs

This unit describes the skills and knowledge required to undertake an assessment of a client’s co-existing needs. This may be in response to presenting problems or as part of a comprehensive assessment. The unit applies to workers who provide services to clients with multiple and complex needs in a range of community services contexts.

CHCCCS016 Respond to client needs

This unit describes the skills and knowledge required to respond to the needs of clients who may be experiencing crisis situations. It requires the worker to apply a person-centred approach, use effective communication and interpersonal skills, and apply relevant knowledge to develop and provide an appropriate service response.

CHCDFV001 Recognise and respond appropriately to domestic and family violence

This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.

This unit applies to health and community service workers providing services according to established organisation procedures. These workers may not be specialised family violence workers.

CHCYTH020 Support young people to take collective action

This unit describes the performance outcomes, skills and knowledge required to enable young people to participate in the decision making that affects their lives.

This unit applies to youth work where the primary concern is to support groups of young people in taking action to meet their needs or responding to community issues.

Payment options

Pay in Full

You can pay the full course fee of $7,495 during enrolment to get full access to the course and qualifications.

Payment Plan

There are other flexible payment options available. You can study online for as little as $72, interest-free, per week. For more information on the different payment options that suit your budget, please call 03 8362 3113.