Schedule of Fees and Charges

Hader Institute of Education is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for Registered Training Organisations. Hader Institute of Education is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down.

When and how do I pay?

Each qualification or course offered by Hader has a specific course fee. The course fee is the maximum fee that may be charged to the learner for their selected course. Learners who fail to meet payment deadlines may face penalties, including suspension of access to learning materials and services. A grace period of 14 days will be provided to resolve outstanding payments before penalties are enforced.

Course fees are set and will be advised prior to enrolment in a course. These fees may vary from course to course.

No Statement of Attainment or Qualification will be issued until full and final payment has been received.

Hader is entitled to charge fees for services provided to learners undertaking training and assessment that lead to a nationally recognised outcome. These charges are generally for items such as course materials, textbooks, learner services, and training and assessment.

There are a number of other circumstances where fees may become payable, including:

• Supporting an application for Recognition of Prior Learning (RPL);
• Re-assessment requests;
• Replacement of issued text or training workbooks;
• Course transfers; and
• Duplicate copies of certificates, qualifications, or statements of attainment.

The current fees and charges for Hader are set out in the Schedule of Fees and Charges provided prior to enrolment.

Hader accepts payment of fees using:

• Credit card;
• Study Now Pay Later – PayRight & ZeeFi;
• Payment plans and direct debits – Go Cardless, Student Pay & Debit Success; and
• Electronic Funds Transfer:
  National Australia Bank
  ‍Hader Institute of Education
  BSB: 083 231
  Account No: 75 865 5588
  Reference: Your Surname or Learner Number

Can I Get a Refund?

The following refund policy applies to learners seeking refunds for the below fees (Fees):

1. Cooling-Off Period:
   • If you provide notice to cancel your enrolment either prior to or within 3 days of being accepted into a program, you are entitled to a full (100%) refund of fees.
2. Beyond the Cooling-Off Period:
   • If you provide notice to cancel your enrolment more than 3 days after being accepted into a program, you are not entitled to a refund of fees.
3. Liability for Full Fees:
   • If you elect to pay your course fee via direct debit or any other payment method, you remain liable for the full course fees, even if you withdraw from the course (if you withdraw after the cooling off period).
4. Course Transfers and Credits:
   • Learners may transfer to another course offered by Hader Institute at no additional transfer cost; however, any difference in tuition fees between the two courses will be charged.
   • Tuition fees already paid will be held as a credit for up to 12 months, allowing the learner to return and resume their studies within this period.
   • Learners can transfer this credit or their enrolment to another individual, such as a family member or friend, subject to prior approval by Hader Institute.
   • The credit will expire after 12 months, and at no time is available as a refund.
5. Hader’s Inability to Deliver:
   • If Hader is no longer able to provide the course/training program under the service agreement, Hader will refund the proportion of fees paid for any units of competency that have not commenced at the time the course/program ceased. For example:
   • Certificate IV in Mental Health:
     • Total fee: $4,995
     • Cost per unit: $4,995 ÷ 20 = $249.75
     • Units not commenced: 15
     • Refund amount: 15 × $249.75 = $3,746.25
   • Diploma of Community Services:
     • Total fee: $7,995
     • Cost per unit: $7,995 ÷ 22 = $363.41
     • Units not commenced: 10
     • Refund amount: 10 × $363.41 = $3,634.10

‍Are My Prepaid Fees Protected?

Hader has a responsibility to protect fees paid in advance by a learner for an agreed course exceeding $1,500 (Protected Fees). Hader will notify learners of significant updates to this policy or changes to fee protection mechanisms, providing reasonable notice of at least 30 days.

Financial Bank Guarantee:

• Protected Fees are covered by a financial bank guarantee (Guarantee).
• BlueRock Law (Melb) Pty Ltd acts as the nominated beneficiary (Beneficiary) under the Guarantee. The Beneficiary is authorised to access funds under the Guarantee for refunds relating to Protected Fees.

Contact Details for the Beneficiary:

• BlueRock Law (Melb) Pty Ltd
  Rialto, Level 2, Podium East 525 Collins Street Melbourne VIC 3000
  Ph: 03 9604 9406
  Email: studentrefundrequest@thebluerock.com.au
  Ref: CB:KH:121787

How do I obtain a refund?

Refund of Fees Paid – Process

Where a refund is sought in relation to payment of Fees paid:

• Submit Refund Request:
  • Learners must submit a Refund Request by first contacting us to obtain a link to the refund form.
• Timeline for Processing Requests for Fees paid:
  • Within 7 days of receiving the Refund Request, Hader or an Authorised Representative will review the request.
• If Refund Request Approved:
  • Where Hader or the Authorised Representative approves the Refund Request upon completion of the review, the learner will be notified of the approval and payment will be arranged into the learner’s nominate bank account within 7 days.
• If Refund Request Rejected:
  • Where Hader or the Authorised Representative rejects a Refund Request upon completion of the review for a refund of Protected Fees, the learner will be notified and provided with reasons for the decision within 7 days.

Refund of Protected Fees Paid – Process

If Hader ceases operations or is unable to deliver the agreed course:

• Notice of Refund Request Eligibility:
  • Hader or an Authorised Representative will notify eligible learners of their right to submit a Refund Request within 14 days.
• Submit Refund Request:
  • Within 14 days of receiving notice from Hader of their right to seek a refund of Protected Fees, learners must submit a Refund Request by first contacting us to obtain a link to the refund form.
• Timeline for Processing Request for Protected Fees paid:
  • Within 14 days of receiving the Refund Request, Hader or an Authorised Representative will complete a review of the Refund Request.
• If Refund Request Approved:
  • Where Hader or the Authorised Representative approves the Refund Request upon completion of the review, the Beneficiary will be notified within 7 days.
  • Within 14 days of receiving notice of approval, the Beneficiary shall:
    • verify the refund amount as assessed by Hader or the Authorised Representative;
    • submit a claim to the Bank for the release of the approved refund amount; and
    • notify the learner of the approved refund amount and payment timeline.
  • Within 7 days of receiving the approved funds released under the Guarantee by the Bank, the Beneficiary shall:
    • Confirm the learner’s bank details and arrange for payment of the refund amount received to be transferred into the learner’s nominated bank account.
• If Refund Request Rejected:
  • Where Hader or the Authorised Representative rejects a Refund Request upon completion of the review for a refund of Protected Fees, the learner will be notified and provided with reasons for the decision within 7 days.
• Failure to Submit Refund Request:
  • Refund Requests for Protected Fees that not submitted by a Learner within 14 days of receiving Notice from Hader or an Authorised Representative will be ineligible to claim for a refund.

Can I Appeal a Rejected Refund Request?

• Appeals Process:
  • Learners who seek to appeal a rejected Refund Request may submit an appeal within 14 days of receiving the rejection notice.
  • Appeals must be submitted in writing to the Appeals Officer via email at info@haderinstitute.edu.au.
  • The Appeals Officer will review the appeal and notify the learner of the outcome within 14 days of receipt.

Do I pay GST in my tuition fees?

No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges.

Changes to terms and conditions

Hader Institute of Education reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect.

Please refer to the Learner Handbook for further information on all student rights and obligations.

Schedule of Fees and Charges

Training Programs

‍Note.

• All training tuition fees are exempt from the payment of GST. No GST included.
• RPL fees are the same as the fee listed above for completing the listed course.
• Hader Institute of Education payment terms are 5 days. An invoice for $1,500.00 will be issued prior to the first day of all courses and is required to be paid prior to commencement of the course for confirmation of enrolment.
• The fee structure described above is designed to ensure students funds are protected to allow the highest quality course to be delivered.

Miscellaneous Charges