Schedule of Fees and Charges

Hader Institute of Education is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for Registered Training Organisations. Hader Institute of Education is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down.

When and how do I pay?

Each qualification or course offered by Hader has a specific course fee. The course fee is the maximum fee that may be charged to the student for their selected course.

Course fees are set and will be advised prior to the enrolment in a course. These fees may vary from course to course.

No Statement of Attainment or Qualification will be issued until full and final payment had been received.

Hader is entitled to charge fees for services provided to learners undertaking training and assessment that lease to a nationally recognised outcome. These charges are generally for items such as course materials, textbooks, learner services and training and assessment.

There are a number of other circumstances where fees may become payable, including to support an application to Recognition of Prior Learning (RPL), where a student seeks re-assessment, replacement of issued text or training workbooks, subsequent course transfer or a duplicate copy of a Certificate,Statement, Qualification or Statement of Attainment.

The current fees and charges for Hader are set out in the Schedule of Fees andCharges provided prior to enrolment.

Hader accepts payment of fees using:

·       Creditcard;

·       StudyNow Pay Later – PayRight & ZeeFi;

·       Payment plans and direct debts – Go Cardless, StudentPay & Debit Success; and

·       ElectronicFunds Transfer:

National Australia Bank

Hader Institute of Education

BSB:                083231

Account No:     75 8655588

Reference:       YourSurname or Learner Number

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Can I get a refund?

Yes - If you give notice to cancel your enrolment either prior to, or within 3 days of being accepted into a program you will be entitled to a full (100%) refund of fees.

If you give notice to cancel your enrolment greater than 3 days after being accepted into a program, you will not be entitled to a refund of fees.

If you elect to pay your course fee via a direct debit or any other method, you are still liable to pay for the full course fees if you withdraw from the course.

If Hader is no longer able to provide the course / training program under the service agreement with a student, Hader will refund the student’s proportion of fees paid for any units of competency that are not commenced at the time the course/ program ceased.

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How do I get a refund?

Refund requests (Refund Requests) must be made in writing and submitted using the Refund Request Form made available from Hader.

Refunds will be made within 14 days of written notification being received by Hader that the Refund Request has been approved by Hader or an Authorised Representative and paid into the student’s nominated bank account.

Where a Refund Request is made in relation to Protected Fees and it is necessary to call on the Guarantee, the following process will apply:

·      A Refund Request is to be completed by the student and submitted via email to Hader.

·      Within7 days of receipt, Hader or an Authorised Representative will review the RefundRequest and necessary substantiating documentation (Substantiating Documentation) in considering the Refund Request, including:

-       student details;

-       record of enrolment;

-       student’s nominated bank account details;

-       proof of pre-paid course fees;

-       units completed and incomplete at time the course / training program ceased; and

-       amount to be refunded based on the units not commenced.

·      If theRefund Request is approved (Approval), Hader or an Authorised Representative will notify the Beneficiary and provide evidence of its assessment, including the Refund Request and Substantiating Documentation.

·      Following verification of the Approval, the Beneficiary will notify the student and access the Guarantee to arrange a refund into the student’s nominated bank account within 14 days.

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Are my fees protected in case I need a refund?

Hader has a responsibility to protect fees paid in advance by a student that are greater than $1,500 (Protected Fees).

If Hader ceases to operate and / or is no longer able to provide the course /training program, Protected Fees are covered by a financial bank guarantee (Guarantee) held with Westpac Banking Corporation (Westpac).

Hader’s solicitors, BlueRock Law Pty Ltd are the nominated beneficiary (Beneficiary) under the Guarantee. The Beneficiary is authorised to access the funds under the Guarantee in relation to refunds concerning Protected Fees.

Details of the Beneficiary are outlined below:

BlueRock Law Pty Ltd

Rialto, Level 2, PodiumEast

525 Collins Street

Melbourne VIC 3000

Ph: 9604 9406

Email: reception@thebluerocklaw.com.au

Ref: CB:KH: 121787

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Do I pay GST in my tuition fees?

No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges.

Changes to terms and conditions

Hader Institute of Education reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect.

Please refer to the Learner Handbook for further information on all student rights and obligations.

Schedule of Fees and Charges

Training Programs

‍Note.

• All training tuition fees are exempt from the payment of GST. No GST included.
• RPL fees are the same as the fee listed above for completing the listed course.
• Hader Institute of Education payment terms are 5 days. An invoice for $1,500.00 will be issued prior to the first day of all courses and is required to be paid prior to commencement of the course for confirmation of enrolment.
• The fee structure described above is designed to ensure students funds are protected to allow the highest quality course to be delivered.

Miscellaneous Charges

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Payment method

Hader Institute of Education accepts payment for fees using:

• Credit Card, Visa, MasterCard, American Express
• Payments plans & direct debits - Go Cardless
• Interest Free Loan - Humm, ZeeFi,
• Electronic Funds Transfer:

National Australia Bank

Hader Institute of Education

BSB: 083 231

Account Number: 75 865 5588

Reference: Your Surname or Learner Number

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Substitutions

Requests for substitutions are to be made in writing and can be made at any time up to 2 working days before the program commencement date.

Transfers

Requests for transfers to alternate programs can be arranged if Hader Institute of Education is advised in writing more than 10 working days prior to being accepted into a program and there is availability on the selected program. One transfer will be accepted without charge where Hader Institute of Education has been notified in writing at least 10 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

Statutory cooling off period

The Standards for Registered Training Organisations require Hader Institute of Education to inform persons considering enrolment of their right to a statutory cooling off period. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactic such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty.

It must be noted that Hader Institute of Education do not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period in not applicable to our learners who have enrolled into a program. For refund option in other circumstances, learners must refer to the above refund policy.

Our Guarantee to Clients

If Hader Institute of Education cancels or ceases to provide training, Hader Institute of Education must issue a full refund for any services not yet provided. The basis for determining “services not yet provided” is to be based on the units of competency commenced by the learner and which can be issued in a statement of attainment at the time the service is ceased.

As an example: A learner enrolled in a course of 10 units of competency and paid $1,500.00 up front as the total course fee. The course was cancelled and the learner at that time had commenced 4 of the 10 units. The learner’s enrolment would be finalised and the learner would receive a Statement of Attainment for any completed units. The learner would also receive a refund of $900.00 which represents that value of the training not delivered.

Changes to terms and conditions

Hader Institute of Education reserves the right to amend the conditions of the student’s enrolment at any time.  If amendments are made that effect the student’s enrolment the student will be informed 7 days prior to changes taking effect. Students then have 28 days to submit an appeal from the date they were informed of the decision. Further information about appealing a decision is contained in the section relating to complaints and appeals handling.Protection under Australian Consumer Law

As a student undertaking a vocational education and training course, you are protected under Australian Consumer Law and under State and Territory consumer protection laws. These protections include areas such as unfair contract terms, the consumer guarantees, to statutory a cooling-off period, and unscrupulous sales practices. You can find out more information about your rights as a consumer from the Australian Consumer Law website which includes a range of helpful guides relating to specific areas of protection. Please visit the following site for more information: Australian Consumer Law.